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Refund & Cancellation Policy

EasyRevive · Last updated: 27 October 2026

1. Scope

EasyRevive is operated by Easy Consulting LLC, a company registered in St Vincent and the Grenadines ("EasyRevive", "we", "us" or "our").

This policy explains trial eligibility, monthly subscriptions, cancellation, refunds and billing enquiries. It forms part of our Terms & Conditions and should be read with our Privacy Policy and Paddle checkout terms.

2. Initial free trial

Eligible new customers may receive a seven-day EasyRevive workspace trial without entering payment card details. The initial workspace trial does not automatically become a paid subscription. If it expires without a subscription, you are not charged merely because it ended.

Trial eligibility may depend on previous use of an account or workspace. Creating another account, workspace or subscription does not guarantee another free trial; repeated or abusive trial registrations may be restricted.

3. Choosing a paid subscription

If you select a plan, Paddle checkout presents the price, amount due, first payment date, applicable trial offer and renewal terms. Review these carefully before authorising payment.

A subscription trial applies only if you are eligible and the offer is honoured. Customers who have already used their trial entitlement may be charged upon subscription activation. If checkout displays a trial or payment date inconsistent with what you expect, contact us before completing checkout.

Once you authorise a Paddle subscription, you must cancel it before its scheduled charge if you do not want to proceed.

4. Monthly billing

Plans are billed monthly in advance and renew automatically unless cancelled. Paddle is our merchant-of-record provider and handles payments, applicable taxes, invoices and receipts.

Keep payment details current. Failed payments may be retried and continued non-payment may restrict access, subject to applicable law. We will give reasonable notice of material price increases as legally required.

5. How to cancel

You may cancel at any time through the available Paddle billing-management process or by emailing hello@easyconsulting.com.au with the email address associated with your account.

Once successfully processed, cancellation prevents future monthly renewals. It does not ordinarily reverse a charge for a billing period already begun. Access to paid features generally continues until the end of the paid period, unless otherwise stated or required by law.

To avoid a renewal charge, cancel before the next scheduled billing date. Cancellation does not itself delete your workspace, imported Customer Data or external Gmail/Microsoft accounts.

6. Refunds and billing errors

We do not generally provide refunds solely because you change your mind, stop using the Service or cancel after a paid period begins. This does not affect mandatory rights or remedies.

If you believe a charge is incorrect, duplicated or made after cancellation should have taken effect, contact us promptly. We will investigate and assist with an appropriate correction or refund through Paddle.

For significant service problems, available remedies depend on the circumstances and applicable law and may include repair of the service, cancellation, refund or compensation where required. We may also consider discretionary refunds case by case.

7. Australian Consumer Law

Where the Australian Consumer Law applies, our services come with guarantees that cannot be excluded. Nothing in this policy excludes, restricts or modifies non-excludable rights, guarantees or remedies. Statutory remedies apply regardless of our general change-of-mind policy.

8. Refund processing

Approved refunds are processed through Paddle and generally returned to the original payment method, subject to payment-provider requirements. Timing depends on Paddle, the payment method and the financial institution; we cannot guarantee a specific arrival date.

9. Data and access after cancellation

Paid access may be restricted when the paid billing period ends. Export supported data before access ends if you wish to retain a copy.

Workspace deletion is a separate process and may require a request or available account-management action. Certain billing, security, tax, fraud-prevention and audit records may be retained where appropriate. Disconnecting Gmail or Microsoft does not delete the external account or automatically remove previously imported data. See our Privacy Policy.

10. Enquiries and changes

For billing questions or disputes, email hello@easyconsulting.com.au with your account email, transaction date and amount, and a short description. Do not send full payment card details.

We will review enquiries within a reasonable period and may refer payment issues to Paddle. Nothing prevents you from exercising statutory rights or contacting your payment provider.

We may update this policy to reflect changes in billing, services or applicable law, with notice of material changes where required.

For enquiries, contact hello@easyconsulting.com.au. Website: https://easyrevive.com.au.

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